Clearcube PCoIP System User's Guide Manuel d'utilisateur

 PC-over-IP® (PCoIP®) System User’s Guide Revision C 1.2.03.03.2013

1.2 Component and Interface Overview ClearCube Technology, Inc. 3 1.2 Component and Interface Overview In typical deployments, a zero clien

93 Chapter 7. Changing Device Peers After deploying a zero client and allocating it to a host, you might need to change the host to which the z

Chapter 7. Changing Device Peers 94 PCoIP System User’s Guide NOTE: Disabling host discovery forces the zero client to connect to its specifi

95 Chapter 8. Mass Storage Lockout (MSL) ClearCube devices support MSL, enabling administrators to prevent access to USB-based mass storage dev

Chapter 8. Mass Storage Lockout (MSL) 96 PCoIP System User’s Guide  R-series blades and peers When MSL is enabled on R-series blades using t

8.2 Setting MSL on R-Series Blades ClearCube Technology, Inc. 97 See R-Series Data Center Products User’s Guide for detailed instructions abou

Chapter 8. Mass Storage Lockout (MSL) 98 PCoIP System User’s Guide Figure 44. JP6 MSL header in default position on R3080D motherboard 3. Us

8.3 Setting MSL on A-Series Blades ClearCube Technology, Inc. 99 8.3.1 MSL on A6106D and Higher Enable MSL on A-series blades A6106D and hig

Chapter 8. Mass Storage Lockout (MSL) 100 PCoIP System User’s Guide Figure 45. MSL DIP switch on V5320 host card in A6105D blade 5. Replace

8.4 Setting MSL from a Zero Client or Host Card Web Interface ClearCube Technology, Inc. 101 USB plug events are blocked in the PCoIP zero cli

Chapter 8. Mass Storage Lockout (MSL) 102 PCoIP System User’s Guide The following table details each parameter in the USB page. Table 14. USB

Chapter 1. Introduction 4 PCoIP System User’s Guide ClearCube zero clients support multi-head operation, enabling you to specify a different r

8.4 Setting MSL from a Zero Client or Host Card Web Interface ClearCube Technology, Inc. 103 The following table summarized the USB authorizat

104 Chapter 9. Updating Device Firmware ClearCube recommends always using the same firmware version on zero clients and host cards. See PCoIP F

9.2 Identify Firmware on Device You Are Updating ClearCube Technology, Inc. 105 9.1 Update Prerequisites  Ensure you have access to the l

Chapter 9. Updating Device Firmware 106 PCoIP System User’s Guide 3. Make a note of the version number of the firmware you are updating. In t

9.5 Troubleshooting Firmware Updates ClearCube Technology, Inc. 107 You can now continue to verify your firmware installation as described in

108 Appendix A: Best Practices The following list details items to consider and issues to address to ensure deploy and use your zero clients su

Troubleshooting Firmware Updates ClearCube Technology, Inc. 109 the correct host. Administrators can also use the auto-reconnect feature in th

Appendix A: Best Practices 110 PCoIP System User’s Guide cause zero clients to overheat and damage the zero client (ambient temperature around

111 Appendix B: Troubleshooting This section describes common troubleshooting tasks. Can’t set or change peer for a device When you try to spec

Appendix B: Troubleshooting 112 PCoIP System User’s Guide Figure 48. The Session Control Web interface page “No route to host” message If you

1.3 TERA2 and TERA1 Processors ClearCube Technology, Inc. 5 1.2.2 Host Card A PCIe® card, based on the TERA processor, contained in a comput

Host cards do not respond to ARP requestsTroubleshooting Firmware Updates ClearCube Technology, Inc. 113 For more information, see Chapter 2 “

Appendix B: Troubleshooting 114 PCoIP System User’s Guide Connected to 100-Mbit, full-duplex switch: poor performance, not full-duplex To ens

Zero client video degrades or displays do not workTroubleshooting Firmware Updates ClearCube Technology, Inc. 115 To prevent this issue:  Av

Appendix B: Troubleshooting 116 PCoIP System User’s Guide Resolution Ensure that there is at least 4 inches of clearance around each edge of t

117 Appendix C: PCoIP Management and ClearCube Sentral You can use ClearCube’s Sentral to manage PCoIP devices, virtual machines, thin clients,

118 Appendix D: Zero Client and Host Card Web Interfaces Zero client and host card Web interfaces and OSD are detailed in PCoIP Administrator’s

Updating Device Firmware ClearCube Technology, Inc. 119 Rev C 1.2.03.03.2014 P/N G0400087 clearcube.com

Chapter 1. Introduction 6 PCoIP System User’s Guide TERA1  Host cards: V5300-series and lower  Zero clients:  C7400-series and lower 

1.4 Device Interfaces ClearCube Technology, Inc. 7 Figure 4. The Web interface’s Network page displayed in a browser Table 1. “Device support

Chapter 1. Introduction 8 PCoIP System User’s Guide 1.4.2 On-Screen Display (OSD) The On Screen Display (OSD) is a local zero client interfa

1.5 Terminology Used in This Guide ClearCube Technology, Inc. 9 Term Description A3100 The ClearCube A3100 Chassis houses up to 10 A-series bl

Chapter 1. Introduction 10 PCoIP System User’s Guide Term Description Peer Each PCoIP device has a corresponding device, or a peer, to which i

1.5 Terminology Used in This Guide ClearCube Technology, Inc. 11 Term Description to find services. ClearCube devices can use SLP to dynamical

12 Chapter 2. Connection Modes and Network Topology When considering and preparing for your deployment of zero clients and host cards with PCoI

Technical Support See the support Web site for technical updates, additional warranty information and documentation, and software revisions: Web ht

2.2 Peer Assignment ClearCube Technology, Inc. 13 clients, hosts, and users. Connection brokers dynamically issue peer assignments based on de

Chapter 2. Connection Modes and Network Topology 14 PCoIP System User’s Guide  You cannot use device management tools and connection brokers

2.3 IP Address Assignment ClearCube Technology, Inc. 15 Figure 7. The Web interface’s Discovery page, where you can enable SLP discovery See

Chapter 2. Connection Modes and Network Topology 16 PCoIP System User’s Guide Figure 8. The Enable DHCP Option on the Web interface's ne

2.3 IP Address Assignment ClearCube Technology, Inc. 17 NOTE: In instances where you are assigning peer devices using reserved DHCP addresses

Chapter 2. Connection Modes and Network Topology 18 PCoIP System User’s Guide 2.3.3 Static IP You can use static IPs in any environment—mana

2.4 Network Topology ClearCube Technology, Inc. 19 method. A check mark () indicates that you can use an IP address assignment technique in a

20 Chapter 3. Network Considerations This chapter shows network-related items to consider when preparing for deployment and shows settings to c

3.2 Overview and Terms ClearCube Technology, Inc. 21 Bandwidth The capacity of the network, or the quantity of bits per second that can travel

Chapter 3. Network Considerations 22 PCoIP System User’s Guide  Screen updates  Mouse and keyboard responsiveness  Video streaming quali

iii Contents Chapter 1. Introduction ... 1 1.1 What is P

3.4 Bandwidth Effects on Usability ClearCube Technology, Inc. 23 Non-interactive usage: For USB devices, increased latency nearly linearly aff

Chapter 3. Network Considerations 24 PCoIP System User’s Guide 3.5 Typical Bandwidth Usage In a PCoIP environment, bandwidth consumption is

3.6 Bandwidth Limiting ClearCube Technology, Inc. 25 NOTE: The values shown below represent bandwidth consumption only when a user is performi

Chapter 3. Network Considerations 26 PCoIP System User’s Guide Figure 13. The Web interface Bandwidth page 3.6.1 Device Bandwidth Limit Thi

3.6 Bandwidth Limiting ClearCube Technology, Inc. 27 Setting Device Bandwidth Limit to 0 configures the PCoIP processor to adjust the bandwidt

Chapter 3. Network Considerations 28 PCoIP System User’s Guide 3.6.4 Image Quality The Image page enables you to adjust the image (graphics)

3.6 Bandwidth Limiting ClearCube Technology, Inc. 29 Field Description moving the slider towards Reduced allows higher frame rates. Moving the

Chapter 3. Network Considerations 30 PCoIP System User’s Guide Field Description only parameter. This setting does not work in PCoIP sessions

3.8 Port and Protocol Requirements ClearCube Technology, Inc. 31 3.8 Port and Protocol Requirements The following table details ports used i

Chapter 3. Network Considerations 32 PCoIP System User’s Guide Interface Protocols Port(s) Encrypted Authenticated Purpose CMI HTTPS/SOAP/XML

iv PCoIP System User’s Guide 3.2 Overview and Terms...

33 Chapter 4. Initial Setup 4.1 Caution Statements Improper connection, mounting, or use of this product could result in component failure or

Chapter 4. Initial Setup 34 PCoIP System User’s Guide 4.2 Mandatory Mounting, Cooling, and Airflow Provisions This section describes import

4.2 Mandatory Mounting, Cooling, and Airflow Provisions ClearCube Technology, Inc. 35 4.2.2.1 Desktop Mounting When placing a zero client on

Chapter 4. Initial Setup 36 PCoIP System User’s Guide 4.2.2.2 Horizontal Mounting: Open Vents Must Face Up ClearCube zero clients are typica

4.3 Cabling ClearCube Technology, Inc. 37 Figure 18. Typical network cabling diagram 4.3.2 A-Series Chassis Ports The picture below shows t

Chapter 4. Initial Setup 38 PCoIP System User’s Guide Figure 19. A3100 chassis backplane network port assignments 4.3.3 R-Series Chassis Po

4.4 Mandatory Network-Related Settings ClearCube Technology, Inc. 39 Figure 20. R4300 chassis network port assignments 4.4 Mandatory Netwo

Chapter 4. Initial Setup 40 PCoIP System User’s Guide 4.4.1 Copper-Based Devices In deployments using PCoIP technology, the duplex mode and

4.4 Mandatory Network-Related Settings ClearCube Technology, Inc. 41 how to configure negotiation and flow control settings on Cisco Catalyst®

Chapter 4. Initial Setup 42 PCoIP System User’s Guide The list below shows operating systems that Teradici Host Driver Software supports.  W

ClearCube Technology, Inc. v 4.6.2 R-Series Blades ...

4.5 Image Creation Requirements ClearCube Technology, Inc. 43 NOTE: If you are re-imaging a blade or installing a custom image on ClearCube b

Chapter 4. Initial Setup 44 PCoIP System User’s Guide  for blades with a V54x0-series host card and a GPU card, install a driver for the GPU

4.6 Viewing Pre-OS Video (BIOS Configuration) and USB Input ClearCube Technology, Inc. 45 NOTE: These instructions assume that devices are co

Chapter 4. Initial Setup 46 PCoIP System User’s Guide 7. Connect a power cable to the external power connector at the rear of the blade and t

4.6 Viewing Pre-OS Video (BIOS Configuration) and USB Input ClearCube Technology, Inc. 47 Setting up Devices 1. Be sure to have the following

Chapter 4. Initial Setup 48 PCoIP System User’s Guide 6. Use an Ethernet cable to connect the zero client to a network switch on the same sub

4.6 Viewing Pre-OS Video (BIOS Configuration) and USB Input ClearCube Technology, Inc. 49 3. Press any key on the keyboard to restart the rem

Chapter 4. Initial Setup 50 PCoIP System User’s Guide The picture below shows the C/Port connectors in the Connect Bay Module, located on the

51 Chapter 5. Zero Client Controls and Supported Power States The following sections describe:  Zero client power buttons and indicators  W

Chapter 5. Zero Client Controls and Supported Power States 52 PCoIP System User’s Guide The list below shows indicators and front panel button

vi PCoIP System User’s Guide 6.6.3 Unmanaged Static IPs with Direct Connection ... 78 6.6

5.2 Power Operations ClearCube Technology, Inc. 53 5.2 Power Operations Power management of the host system is handled primarily by the host

Chapter 5. Zero Client Controls and Supported Power States 54 PCoIP System User’s Guide might be displayed while the session is resuming and m

55 Chapter 6. Configuring Devices, Setting Peers, and Connecting You must configure zero clients and host cards when deploying them. To provisi

Chapter 6. Configuring Devices, Setting Peers, and Connecting 56 PCoIP System User’s Guide 6.1 Finding a Device’s IP Address and MAC Addres

6.1 Finding a Device’s IP Address and MAC Address ClearCube Technology, Inc. 57 Figure 24. Techniques for discovering device IP addresses 6.1

Chapter 6. Configuring Devices, Setting Peers, and Connecting 58 PCoIP System User’s Guide To find a zero client IP address or MAC address: Pe

6.1 Finding a Device’s IP Address and MAC Address ClearCube Technology, Inc. 59 To find a host card IP address or MAC address: Perform the fol

Chapter 6. Configuring Devices, Setting Peers, and Connecting 60 PCoIP System User’s Guide 6.1.3 Finding Zero Client IP or MAC Address Using

6.1 Finding a Device’s IP Address and MAC Address ClearCube Technology, Inc. 61 You can use this IP address to specify a peer device for your

Chapter 6. Configuring Devices, Setting Peers, and Connecting 62 PCoIP System User’s Guide  Use one or more switches to connect the device t

ClearCube Technology, Inc. vii Appendix B: Troubleshooting ... 111 Can’t s

6.3 Using the Web Interface ClearCube Technology, Inc. 63 Table 7. Interfaces for device configuration Device Web Interface On-Screen Display

Chapter 6. Configuring Devices, Setting Peers, and Connecting 64 PCoIP System User’s Guide Figure 27. Zero client label on the Web interface

6.3 Using the Web Interface ClearCube Technology, Inc. 65 To display the zero client and host Web-based interface, you must specify the device

Chapter 6. Configuring Devices, Setting Peers, and Connecting 66 PCoIP System User’s Guide Figure 29. On-Screen Display (OSD) The Connect scr

6.4 Configuring Blades ClearCube Technology, Inc. 67 Figure 31. OSD interface 6.4 Configuring Blades The following sections describe blade

Chapter 6. Configuring Devices, Setting Peers, and Connecting 68 PCoIP System User’s Guide 2. Click Yes to dismiss the security alert, and th

6.5 Specifying a Device’s Peer ClearCube Technology, Inc. 69 3. Specify the peer for the device. NOTE: You can specify Accept Any Peer for h

Chapter 6. Configuring Devices, Setting Peers, and Connecting 70 PCoIP System User’s Guide Figure 32. Session page 4. Verify that the device

6.6 Connecting to a Device ClearCube Technology, Inc. 71 Figure 33. Session Control page showing current peer IP 6.6 Connecting to a Device

Chapter 6. Configuring Devices, Setting Peers, and Connecting 72 PCoIP System User’s Guide Table 8. Unmanaged, static IP with static assignmen

1 Chapter 1. Introduction This document:  Provides a brief overview of PC-over-IP® (PCoIP®) technology (see 1.1 “What is PC-over-IP?” below)

6.6 Connecting to a Device ClearCube Technology, Inc. 73 a. Connect one end of a CAT5 or CAT6 Ethernet cable to the appropriate port on your

Chapter 6. Configuring Devices, Setting Peers, and Connecting 74 PCoIP System User’s Guide f. From the Session tab, select IP address in the

6.6 Connecting to a Device ClearCube Technology, Inc. 75 h. Click Configuration > Monitor Emulation. Select the monitor emulation option f

Chapter 6. Configuring Devices, Setting Peers, and Connecting 76 PCoIP System User’s Guide The following figure shows the architecture describ

6.6 Connecting to a Device ClearCube Technology, Inc. 77 a. Briefly press and hold the power button on the front of the zero client to power

Chapter 6. Configuring Devices, Setting Peers, and Connecting 78 PCoIP System User’s Guide 6.6.3 Unmanaged Static IPs with Direct Connection

6.6 Connecting to a Device ClearCube Technology, Inc. 79 NOTE: You must have a physical connection to a computer running a Web browser to vie

Chapter 6. Configuring Devices, Setting Peers, and Connecting 80 PCoIP System User’s Guide These values can be any value appropriate for your

6.6 Connecting to a Device ClearCube Technology, Inc. 81 —OR—  To enable administrators to move zero clients from one host to another withou

Chapter 6. Configuring Devices, Setting Peers, and Connecting 82 PCoIP System User’s Guide Figure 37. Using a portable computer and switch to

Chapter 1. Introduction 2 PCoIP System User’s Guide computing experience in the data center and transmits it across a standard IP network to a

6.6 Connecting to a Device ClearCube Technology, Inc. 83 The following figure shows the architecture described in this section. Figure 38. Un

Chapter 6. Configuring Devices, Setting Peers, and Connecting 84 PCoIP System User’s Guide b. Connect the other end of the cable to a network

6.7 Configuring Video Settings ClearCube Technology, Inc. 85 6.6.5 Managed Environments Using ClearCube Sentral Sentral provides a managed e

Chapter 6. Configuring Devices, Setting Peers, and Connecting 86 PCoIP System User’s Guide  Specifying the order and physical arrangement of

6.7 Configuring Video Settings ClearCube Technology, Inc. 87 mirroring) displays so all monitors display the same image, extending the desktop

Chapter 6. Configuring Devices, Setting Peers, and Connecting 88 PCoIP System User’s Guide Figure 41. Setting display orientation from the Co

6.8 Managing Sessions (Connections) and Device Behavior ClearCube Technology, Inc. 89 NOTE: You can use the Session Control Web interface pag

Chapter 6. Configuring Devices, Setting Peers, and Connecting 90 PCoIP System User’s Guide  Disconnect If the connection state is Connected

6.8 Managing Sessions (Connections) and Device Behavior ClearCube Technology, Inc. 91 7. Click Options > Configuration, and then unlock th

Chapter 6. Configuring Devices, Setting Peers, and Connecting 92 PCoIP System User’s Guide Table 12. Sentral server configuration tags to modi